Refund Policy
Last updated: October 1, 2026
We want every Premium purchase to be worth it. This policy explains when you can get money back and how.
1. Unused balance
Balance you added but have not spent can be refunded within 30 days of the top-up. Contact support with your order ID. Refunds of crypto payments are sent in USDT to a wallet address you provide; network fees are deducted from the amount.
2. Unused credits
A credit you bought but have not activated can be returned to your balance at any time on request. From there, the unused-balance rules above apply.
3. Activated packages
Once a package is activated it starts delivering the placement immediately, so it is not refundable. If a placement was not shown because of a fault on our side, we extend it by the lost days or return the unused part to your balance.
4. Rejected or removed ads
A banner that our team rejects returns its credit to your account automatically. If we stop an ad because it breaks our Terms or Rules, the remaining days are not refunded.
5. Payment problems
If you paid the wrong amount, the payment expired while you were sending it, or your balance was not credited, open a support ticket with your order ID and the transaction hash. We check every case manually and credit or refund the confirmed amount.
6. How long it takes
We answer refund requests within 2 business days and send approved refunds within 5 business days.
Questions? Email support@smmreportly.com or open a support ticket. See also our Terms of Service, Privacy Policy and Refund Policy.